Careers

An integral role supporting a key client you, as the successful Contract Support Administrator, will be the first point of contact for both our external client and internal stakeholders, supporting the business in processing new and existing work orders via our internal system. You will play an important role within the Service Delivery Team ensuring to offer a first class service, second to none. This role requires great attention to detail, the ability to work within a fast pace environment along with excellent communication skills.

 Principal Accountabilities

• To build strong relationships with external and internal clients, delivering an exceptional client experience.
• To be the first point of contact for clients and engineers, contacting the Service Delivery Team by phone or email.
• To assist with all day-to-day quotations administrative work in support of the FM departments SLA and goals set on contract.
• Management of Subcontractors and their diaries, directly liaising with the clients to book in works and access.
• Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Ensuring all information remains current.
• Responding to enquires from our Clients, Account Managers and Engineers within set timescales.
• To be actively progressing your personal development through regular 1:1’s with your Team Leader, creating and completing personal and business objectives.
• To ensure all client and engineer conversations, documentation and transactions meet with business process regulatory requirements, company compliance standards and company associated guidelines

 Key Responsibilities

• Responsible for specific workflow status within our CAFM system.
• Ensure work orders are processed meeting client SLAs, KPIs and internal process.
• Communicating and building strong relationships with our engineers and suppliers to obtain detailed updates to provide to our clients, ensuring works care carried out and completed within contractual SLAs.
• Ensure quotations are processed within the client SLA’s and internal processes followed
• Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed within the correct timeframe.
• Meeting all client requirements set by Account Mangers & Head of Service Delivery.
• Clear communication within the team to encourage a collaborative environment.

 Skills, Experience & Background

• Experience of working within a fast paced, customer centric business
• An ability to demonstrate strong attention to detail
• Excellent communication skills, confident, clear and professional both written and verbal with the ability to manage expectations and build relationships and trust.
• An experienced team player with an interest in collaborating with others to achieve shared goals
• Experience of working to and achieving targets and objectives

 About Us

Established in 1998 Lancer Scott offer renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £100 million in 2024.

Enjoying year on year growth, we’re a Bristol success story. We have, as part of our growth strategy, had to evolve and as such have initiated reorganisation to ensure we continue to deliver the renowned high-quality construction projects and facilities management services that our clients have come to expect.

We deliver commercial, retail, education, residential and health projects, both in the public and private sector. We carry out recladding projects, new builds, refurbishment and facilities management with a workforce close to 400 employees.